TikTok says it is still working to restore its infrastructure in the US

TikTok says it is making progress in restoring its US infrastructure after an unfortunately temporary data center outage affected the region shortly after TikTok’s US deal was struck. Last week, TikTok announced the creation of a separate US entity with US investors to avoid a nationwide ban.

Around the time of the transition, users reported issues with TikTok searches, watching videos, posting, uploading comments, unexpected behavior with the For You algorithm, content, and more.

The company on Monday attributed the glitches to a power outage in the data center, which it said was affecting TikTok and other apps.

Today, a post on the TikTok account USDS Joint Venture

“We have made significant progress restoring our US infrastructure with our US data center partner,” the post read. “However, the user experience in the US may still experience some technical issues, including when posting new content. We are committed to returning TikTok to full capacity as soon as possible. We will continue to provide updates. Thank you for your patience.”

The company did not name the at-fault data center partner; But the United States was affected by a major winter storm during the past few days, affecting about 220 million Americans.

The timing of the errors has led some users to question the validity of TikTok’s statements, as the disruption also occurred as civil unrest began to escalate after the killing of US citizen Alex Pretti by ICE agents.

In a previous post, TikTok noted that users in the US may experience “multiple errors, slower loading times, or timed out requests, including when posting new content,” as infrastructure issues persist. Creators may also not see any views or likes on their posts, or their earnings may appear to be missing, but this is also caused by a server timeout.

“Your actual data and sharing is secure,” the company advised.